FAQ

FREQUENTLY ASKED QUESTIONS

ACCOUNT

Becoming a member is free and easy, all you have to do is register, verify your email and confirm you are 19+.

PAYMENT AND FEES

At this time, we ONLY accept payments through Interac e-Transfer for Canada-wide shipping and local delivery.
Please send an Interac e-Transfer using the following details after you place your order:

*Do not use any words related to Marijuana, Weed, Cannabis, Bud, etc. when sending an Interac e-Transfer.*

1. Send to: Canna Panda Inc.
2. Email Address: [email protected]
3. Secret Question: Include your ORDER NUMBER in the secret question section of your Interac e-Transfer. This can be found in the confirmation email sent to you once your order has been placed
4. Secret Answer: This will be found in the confirmation email sent to you once your order has been placed

Your order will be processed after we receive your payment.

*Please note that if your order number is not included in the message of your Interac e-Transfer, we may not be able to confirm your order was paid for even if the payment was accepted and your order may not be shipped. Please send us a note on the contact page with all the details.
If using online banking with a Canadian bank/credit union, sending an Interac e-transfer takes just a couple of minutes. Instructions on how to send an Interac e-Transfer can be found on the website of your financial institution. For information about Interac e-Transfer, please contact your bank or click here.
Once your payment has been received, you will receive an email confirming your order has been processed and shipped along with an associated tracking number. Please allow a few hours for the tracking number to take effect. If you do not receive an email please check your spam folder and whitelist our email address.

LOCAL DELIVERY

We currently only deliver to the following cities: Toronto, Mississauga, Scarborough, Pickering, Ajax, Markham, Richmond Hill, and Etobicoke.
We charge a $25 flat fee for all local deliveries.
We strive to get you your order within the hour but based on a number of factors (traffic, number of orders, location of the driver) it can take anywhere from 1-4 hours.
We delivery Monday to Sunday from 12PM to 11PM EST.

SHIPPING

We understand the need to be discreet so your package will arrive in generic, unlabeled boxes or bubblewrap shipped via Canada Post. Items are vacuum-sealed to ensure product freshness and to prevent odours from escaping. Our priority is to maintain your privacy.
Shipping is free for all orders over $150. All orders under $150 will have a $20 shipping fee.
Orders will be shipped on the same day if payment is received by 3:00 PM EST Monday to Sunday.
We ship Canada wide.
On very rare occasions, packages sent in the mail do go missing, but that applies to every industry. To minimize these occurrences, we highly recommend you use a mailing address that only you have access to to ensure products are received. If your order does not arrive, please do not hesitate to contact us.
We currently do not ship outside of Canada.
It takes 1 full business day to process your order once payment is received. Orders are shipped from Monday to Sunday 9:00am – 3:00pm EST.

All orders will be shipped with 2-day XpressPost. Depending on where you live, your package could take anywhere from 1-3 business days to be delivered, longer for rural areas.

*DUE TO COVID-19 PLEASE EXPECT LONGER THAN EXPECTED DELIVERY TIMES.
If your tracking number does not reflect an updated delivery status after 3 business days from your expected delivery date, please let us know. Contact us with your order number and our team will be happy to help you resolve this matter. *We do not offer postage refunds if your order arrives late due to any postal issues. *Do not contact Canada Post yourself.
We ship via Xpedited via Canada Post for all provinces within Canada.

PRICING

All prices are subject to change without notice. Due to new legislation, the market is drastically changing and our ‘New Products’ are sold at introductory prices that may not reflect the final price. We do not offer price adjustments on previously purchased products.
All of our products are listed at bulk prices, any savings from our side is passed directly to you.

FIRST TIME CUSTOMER

We are currently offering 20% off your first purchase. This discount will apply at checkout after registering and logging in.

*This discount excludes 120 ounces and AAA+. One discount code per address.

REFUND

All orders are final, please ensure that you validate your order before confirming and sending payment.

REFER A FRIEND

1. Create an account on CANNAPANDA.NET
2. Share your link with your friends
3. Your friends need to make a minimum purchase of $150 to receive $25 OFF there second purchase.
4. You will receive a $25 OFF coupon code for your next purchase of $150 or more
* Referral to new members only
* Use the unique link associated to your account to receive referral rewards
* Referring yourself is strictly prohibited and can result in account termination
* Coupon code cannot be combined with other offers or coupons

Anymore questions?

Feel free to contact us!